FREQUENTLY ASKED QUESTIONS-

Where is the HARC project held?

This year, we are based at the Cathedral Archer Project, Sheffield Cathedral, Campo Lane, Sheffield S1 2EF.

Please note that our address at the Sheffield Children’s Centre is a registered office address only for our post.

Is HARC part of the Archer Project?

No. HARC is a Charity that it is independent from the Archer Project. As the Archer Project have purpose built premises as a day shelter, HARC rent the premises from the Archer Project for the duration of the project.

When does the HARC project open?

This year, the project will be open from Christmas Eve from 9.00am-7pm up to New Year’s Day, when we will close at noon.

When can I sign up to volunteer to help over the Project?

If you haven’t already done so, please subscribe to our newsletter, and watch out for announcements via the website, Facebook, Twitter and newsletter for when you will be able to sign up to volunteer. This is usually from late September/early October.

Please note that popular slots such as Christmas Day fill up very quickly, and we often are over subscribed. We do have a reserves list for anyone who would like to be added to this list.

I can’t get the shift I want, is there anything I can do?

As above, we do have a reserves list, so just drop us as email and ask to be added to the list.

I don’t have a computer, or need help to complete the online application to volunteer – what do I do?

Get in touch with us via email or phone,  and we will be able to get back to you as quickly as we can to help you over the phone to go through the application.

How old do I have to be to volunteer?

HARC is only open to over 18’s at the project, and so all our volunteers must be over the age of 18. However, if you are under 18 and would like to get involved then there are plenty of opportunities to help eg set up the project, wrap presents, sort clothes and help with various fundraising activities so do GET IN TOUCH

What sort of things will I do if I am a volunteer on the Project?

There are a wide variety of roles that you can sign up for as a volunteer – from general volunteering to volunteering in the kitchen. We also have roles suitable for volunteers who want to provide entertainment and activities for guests.

Please see individual role descriptions for more information.

What happens if I can’t make my shift over the Project?

Please call the HARC mobile on 07523 927318 and let the Project Lead know that you are unable to make your shift. Please leave a message if no one answers.

It is really important to let us know asap so that we can make alternative arrangements for cover.

Is there parking near to the project?

There is meter on-street parking near the project, and NCP car parks at Hartshead Square, Sheffield S1 2EL and Campo Lane, Sheffield, S1 2EF

Is everyone who comes to HARC homeless, and what should I expect from the guests that use HARC?

Guests are not always homeless, but they are often vulnerable, and leading a chaotic lifestyle.

Guests can experience a wide range of emotions including isolation and loneliness at this difficult time of year. As a result, their behaviour can be challenging at times, which can be related to issues surrounding mental health, drugs, alcohol, and discrimination they may encounter.

We do provide support for our volunteers, but you should be aware of these issues before you decide to volunteer.

Why are there so many volunteers on each shift?

The reason there may be a lot of people on your shift is that, as organisers of a huge project that relies on a reasonable number of volunteers to be present to operate, we have to over-allocate on shifts to allow for illness and general “no shows”.

Even though we always over-allocate, we still have the problem of cancellations particularly after Christmas and towards New Year.

We have an emergency list of volunteers so if the supervisor feels that the shift doesn’t have enough volunteers to operate they can call these people to come into the project at the last minute.

What happens to the leftover food and clothing at the end of the project?

We work very hard with our Catering Agency to ensure there is the very minimum of waste at the end of the project.

However, as we are always uncertain as to how many people will be using the project, we do sometimes end up with left over food. This is usually either left at the Archer Project for them to use, or distributed to other similar organisations.

Likewise, if there are any clothes left over at the end of the project in the Clothing Store, we will endeavour to distribute them to other similar Charities as we have very limited storage of our own.

I can’t volunteer, but want to help in other ways, what can I do?

As well as volunteering on the actual project, we are always in need of volunteers to help with our fundraising events, marketing and ad hoc activities which take place usually from September to December. Contact us via email or phone for more information.

We also need Community Ambassadors to promote the work of HARC, and to help out at various events. If you are interested in becoming a Community Ambassador, please get in touch.